✅ Returns & Satisfaction Guarantee Policy

Last updated: September 27, 2025

At Ultra Badass Eco Lubricants™ (UBELUBE™), customer satisfaction is our top priority. Whether fulfilled by us directly, by Amazon FBA, or a print provider, we stand behind every item we sell. This policy outlines returns, exchanges, refunds, and our satisfaction guarantee. It applies to all customers, including those protected by applicable state and federal consumer protection laws.

100% Satisfaction Guaranteed ✅
Proudly formulated by Ultra Badass Eco Lubricants LLC, UBELUBE™ Ultra Performance products are engineered for longer-lasting protection and ultra performance. If you’re not satisfied, we’ll make it right. The guarantee begins on the delivery date. If you experience an issue, contact us within 30 days of receiving your product via the Contact Us form. We’ll evaluate and resolve—replacement, refund, or another fair resolution.

Amazon Orders (FBA / Buy with Prime) 🛒
If you ordered through Amazon.com or used Buy with Prime at checkout, your return is handled under Amazon’s return policy. Start the return from your Amazon order page. If you need help, reach out via our Contact Us form.

Shopify Orders Fulfilled by UBELUBE™ 📦

• Return window (⏳): 30 days from delivery.

• Start a return (📝): Use our Contact Us form to request an RMA and return instructions. Do not ship without an RMA.

• Eligibility (✔︎): Unused, unopened, original condition and packaging, with proof of purchase.

• Return shipping (🚚):

  • Defective / damaged / incorrect (✅): We provide a prepaid label.

  • Change-of-mind / no longer needed (🧾): Customer pays return shipping.

• Refunds (💳 ⏱️): Issued to the original payment method within 10 business days after we receive and inspect your return. Your bank/card issuer may take additional time to post. No restocking fees.

• Exchanges (🔄): Available for defects/damage/incorrect items; otherwise place a new order.

Return address (📍) is provided with your RMA. Please do not ship returns without an RMA.

Print-on-Demand, Apparel & Custom Merchandise 👕
Items made to order (e.g., Printify/Printful) are non-returnable except when: damaged/defective, wrong item or size, or print error/manufacturer defect.

• Report within 7 days of delivery via the Contact Us form with order number + photos.

• We’ll coordinate with the print provider to resolve quickly.

Third-Party Fulfilled Items (Cleaning Mats, Accessories, etc.) 🧰
Some products may be fulfilled by third-party logistics partners. Policies may vary and will be noted on the product page. Generally: 30-day window, original condition/packaging, and pre-approval via the Contact Us form. We assist with eligible returns or warranty claims.

Non-Returnable Items 🚫

• Opened/used lubricants or oils

• Items showing signs of tampering or misuse

• Gift cards

• Custom-made items or special orders

• Final-sale or clearance items

EU 14-Day Cooling-Off Period 🇪🇺
For orders shipped to EU countries, you may cancel/return within 14 days of delivery for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase. Start via the Contact Us form.

California Consumer Protection Notice 🇺🇸 CA
Pursuant to California Civil Code § 1790 et seq. (Consumer Legal Remedies Act) and other applicable laws, California customers are entitled to clear return/warranty information. Our Satisfaction Guarantee, Refund, and Returns Policy applies to California customers and complies with applicable requirements. We do not sell or share your personal information. Returns do not require a VAT or Florida registration number.

Questions or Concerns ❓
For any return or product concern, please reach out via our Contact Us form.